Customer Engagement
Reward by Selection: How to Run a Customer Photo Contest on Shopify
Run a customer photo contest with reward-by-selection. Pick winners, keep all content rights-cleared, build community, and drive repeat submissions.
Customer Engagement
Post-purchase and post-visit engagement strategies for ecommerce and hospitality brands. How to keep customers active between purchases, reward the second order, and build a direct channel that doesn't depend on social algorithms or email open rates.
push notifications
Why Your Lead Gen Forms Should Deliver a Digital Wallet Card - Not Just a Thank You Page
A wallet card delivered at form submit stays on their phone, opens a push channel, and keeps your brand present. Here's how.
Customer Engagement
The Incentivised Feedback Loop: How Smart Brands Turn Every Customer Into a Contributor
Smart brands are turning customer feedback into a competitive advantage. Here's how to build an incentivised feedback loop that drives retention and real insight.
ugc
How to Reward Customers for Photos, Videos, and Feedback Without a Loyalty App
Loyalty apps are dead. Here's how to reward customers for photos, videos, and feedback without forcing them to download anything - and build a library of authentic content that converts 74% higher than stock photography.
shopify
Apple Wallet Rewards for Shopify: Beyond Points and Loyalty
Apple Wallet rewards go beyond loyalty. Reward customers for content, insights, and engagement - with rights clearance built in and Wallet delivery on one platform.
Customer Reviews
Why Incentivising Reviews Is Not the Same as Buying Them
Incentivising a review means rewarding participation. Buying a review means paying for a specific outcome. Here's why the distinction matters - and how to do it right.
hospitality
NPS for Hospitality: How to Collect and Act on Guest Feedback in Real Time
NPS only works if it's collected in real time. Here's how hospitality businesses get instant guest signal - and actually act on it.
ugc
Why Offline Businesses Are Sitting on a Goldmine of Customer Content (And Don't Know It)
79% of customers who take photos never share publicly. Here's how offline businesses capture that content before it disappears.
push notifications
The Push Notification Playbook: How to Re-Engage Customers After Their First Visit
Wallet pass notifications achieve 90% open rates. Here's the playbook for re-engaging customers between visits and turning first visits into regulars.
ugc
Customer Content + Digital Wallet Passes: The New Playbook for Brick-and-Mortar Marketing
Offline businesses now have the digital infrastructure to match ecommerce. Here's how to combine customer content and wallet passes to rebuild retention.
ugc
How to Combine Feedback Forms and Content Collection in One Customer Flow
Most businesses send 3-5 separate post-visit requests. Each one gets a lower response. Here's how to combine feedback and content collection into one rewarded flow.
hotels
How to Turn Hotel Guests Into Brand Advocates (Without Asking Them to Post on Social Media)
Only 28% of guests post publicly. The other 72% will submit privately - if you ask the right way. Here's how to build a hotel advocacy loop that actually works.